How Ava can help.
Simply ask Ava for information as you would when talking to a live representative. Here are some examples:
Check Account Balances
I need my account balance.
What’s available in my account?
What’s my loan balance?
Transfer Funds
I need to transfer money.
I want to move money from my savings account.
I want to move money from my checking account.
Make Loan Payments
Includes Mortgage Center, credit cards, and Silver Lake commercial payments
I need make a payment.
Make a loan payment.
I want to pay my loan.
Recent Transactions Review
I need my recent transactions.
What has posted to my account?
What transactions are pending on my account?
Cleared Checks Review
What checks have cleared my account?
I mailed a check, did it clear?
Can I see if a check cleared?
Enroll in Digital Banking, Secure Access Codes, and Unlocking Digital Banking
I need to reset my password.
I forgot my password.
I need help with my secure access code.
I’m locked out of my account.
Help me with digital banking.
Ava is getting smarter every day! If Ava can’t answer your question, try rephrasing it in a full and specific sentence. Otherwise, say "live representative" and an agent can assist you.